Refund Policy

Effective Date: 2026

At Farhasyed (a branch of FScloset), we are dedicated to ensuring your complete satisfaction. If you are not entirely happy with your purchase, we are here to help.

1. Eligibility for Refunds (Returns)

For physical returns (not cancellations), the following conditions apply:

• Timeframe: You must initiate a return within 24 hours from the delivery.
• Condition: Items must be unworn, unwashed, unaltered, and free of any odors (e.g., perfume or smoke). All original tags, labels, and packaging must be intact.
• Non-Returnable Items: The following items are not eligible for refunds unless defective:
  • Customized or made-to-order pieces.
  • Intimate apparel (e.g., lingerie, swimwear) for hygiene reasons.
  • Final sale / clearance items (clearly marked on the product page).

2. How to Request a Refund (Physical Return)

1. Send an email to [Insert Support Email] with the subject line "Return Request - Order #[Your Order Number]".
2. Include the reason for your return and, if applicable, clear photos showing the issue (for defective items).
3. Our team will review your request and send you a Return Authorization (RA) Number and the return shipping address.
4. Pack the items securely and ship them to the provided address. Note: The RA Number must be clearly visible on the package.

3. Inspection and Processing

• Once we receive your returned items, we will inspect them to ensure they meet our return conditions.
• We will notify you of the approval or rejection of your refund via email within some business days of receiving the return.
• If approved, the refund will be processed to your original payment method (credit card, bank account, or e-wallet) within [Insert Number] business days.
• Please note: Depending on your bank or payment provider, it may take an additional 3–5 business days for the refund to reflect in your account.

4. Shipping Costs

• Return Shipping: Unless the return is due to our error (wrong item sent, defective product), the customer is responsible for return shipping costs.
• Original Shipping: The original shipping charges are non-refundable.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 24-Hour from delivery at [Insert Support Email]. We will arrange for a replacement or a full refund (including original shipping costs) without the need for you to return the item in some cases (we may request photographic evidence).

6. Late or Missing Refunds

If you have not received your refund after the stated processing time:

• First, check your bank account or payment provider again.
• Contact your credit card company, as they may have a delay in posting the refund.
• If you've done all of this and still have not received your refund, please contact us at [Insert Support Email].

7. Contact Us

For any questions regarding this Refund Policy, please email us at [Insert Support Email].